Support
Additional Services
The following additional service is available to Hydrolix customers.
Professional Services
Professional services can be purchased from Hydrolix via the marketplace to help Hydrolix customers with a variety of customizations, including customization of the standard Hydrolix dashboards, support of custom ingest methods, and integrations with third-party database management and/or visualization tools.
The Hydrolix AWS Marketplace page has the current rates for purchasing professional services.
Support
Self-Service Support Resources
Hydrolix documentation can be found on the Hydrolix documentation site .
Support Levels
The following levels of Hydrolix support are available for Hydrolix customers.
| Hydrolix Support Level | Monthly Price | Includes |
|---|---|---|
| Standard | Included with Hydrolix | Standard SLAs (see below) |
| Premium | $2,500 | Improved SLAs (see below) |
| Enterprise | $5,000 + 10% of average monthly spend | Best SLAs (see below) + Account Manager + Chat channel |
Accessing Support
Hydrolix support can be accessed by emailing : [email protected]
Updated 5 days ago