Support
Additional Services
The following additional service is available to Hydrolix for AWS customers.
Professional Services
Professional services can be purchased from Hydrolix via the marketplace to help Hydrolix customers with a variety of customizations, including customization of the standard Hydrolix dashboards, support of custom ingest methods, and integrations with third-party database management and/or visualization tools.
The Hydrolix AWS Marketplace page has the current rates for purchasing professional services.
Support
Self-Service Support Resources
Hydrolix for AWS documentation can be found at Hydrolix for AWS .
Support Levels
The following levels of Hydrolix support are available for Hydrolix for AWS customers.
| Hydrolix Support Level | Monthly Price | Includes |
|---|---|---|
| Standard | Included with Hydrolix for AWS | Standard SLAs (see below) |
| Premium | $2,500 | Improved SLAs (see below) |
| Enterprise | $5,000 + 10% of average monthly spend | Best SLAs (see below) + Account Manager + Chat channel |
Accessing Support
Hydrolix support can be accessed by emailing : [email protected]
Updated 24 days ago