Hydrolix Subprocessors

Hydrolix uses a number of subprocessors and subcontractors to deliver its subscription services. Under GDPR, a sub-processor is any business or contractor customer data may pass through as a side effect of using Hydrolix's services. This is a very broad definition and covers a number of areas of Hydrolix's business including the delivery of its services, supporting customers and the general operations of doing business. The following provides a description of those subprocessors Hydrolix uses, where they are located and what they are used for.

Safeguards for Subprocessors

Hydrolix uses a commercially reasonable selection process in its choice of subprocessors that cover the security of any personal data. This includes due diligence on the information security practices and data protection compliance of all third party sub-processors.

Updates to Subprocessors

Our business needs may change over time. For example, we may remove a Sub-processor to consolidate subprocessors or we may add a subprocessor if we believe that doing so will improve our ability to deliver services. Periodically we will update this page to reflect additions and removals to our list of Sub-processors.

Infrastructure Subprocessors

SubprocessorLocalePurpose
Amazon Web Services, Inc.United StatesInfrastructure and Cloud Service Provider
Google LLCUnited StatesInfrastructure and Cloud Service Provider
Microsoft CorporationUnited StatesInfrastructure and Cloud Service Provider

Business Operations Subprocessors

SubprocessorLocalePurpose
AtlassianAustraliaHydrolix uses Jira, Confluence and OpsGenie for certain bug and customer support operations.
DropBoxUnited StatesFile Storage
Google LLCUnited StatesProductivity tools, email and file Storage
HellosignUnited StatesLegal contract storage and tooling
HubspotUnited StatesCustomer relationship management and support services
Slack TechnologiesUnited StatesCommunications and messaging for internal and customer support operations.
ZoomUnited StatesCommunications and messaging for internal and customer support operations.

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