Hydrolix Subprocessors

Hydrolix uses a number of subprocessors and subcontractors to deliver its subscription services. Under GDPR, a sub-processor is any business or contractor customer data may pass through as a side effect of using Hydrolix’s services. This is a very broad definition and covers a number of areas of Hydrolix’s business including the delivery of its services, supporting customers and the general operations of doing business. The following provides a description of those subprocessors Hydrolix uses, where they are located and what they are used for.

Safeguards for Subprocessors

Hydrolix uses a commercially reasonable selection process in its choice of subprocessors that cover the security of any personal data. This includes due diligence on the information security practices and data protection compliance of all third party sub-processors.

Updates to Subprocessors

Our business needs may change over time. For example, we may remove a Sub-processor to consolidate subprocessors or we may add a subprocessor if we believe that doing so will improve our ability to deliver services. Periodically we will update this page to reflect additions and removals to our list of Sub-processors.

Infrastructure Subprocessors

Subprocessor Locale Purpose
Amazon Web Services, Inc. United States Infrastructure and Cloud Service Provider
Google LLC United States Infrastructure and Cloud Service Provider
Microsoft Corporation United States Infrastructure and Cloud Service Provider

Business Operations Subprocessors

Subprocessor Locale Purpose
Atlassian Australia Hydrolix uses Jira, Confluence and OpsGenie for certain bug and customer support operations.
DropBox United States File Storage
Google LLC United States Productivity tools, email and file Storage
Hellosign United States Legal contract storage and tooling
Hubspot United States Customer relationship management and support services
Freshworks United States Customer relationship management and support services
Slack Technologies United States Communications and messaging for internal and customer support operations.
Zoom United States Communications and messaging for internal and customer support operations.